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FAQ
Below are some commonly asked questions, we hope this helps.
If you have any additional questions, please contact us at info@cutebabystore.com or toll free 800.XXX.XXXX
How soon can I receive my order?
Orders are normally processed within 3 business days. Shipping time is in addition to processing time. Depending on your shipping selection, your order can take anywhere from 1-7 business days. Rush orders are available at an additional cost.
Shipping cost is calculated based on the weight of the item and your zip code. The shopping cart will charge shipping based on UPS rates. When your order ships, you will be provided with a UPS tracking number.
Please request overnight shipping if personalized chocolates are shipped during warm weather, because the chocolate can melt.
How can I check my order status?
Call Customer Service at (800)
Email us at info@cutebabystore.com.
Visit www.ups.com to track your package in transit (use your UPS Tracking Number provided on your confirmation email)
What is the minimum order quantity?
Minimums are based on the item being purchased. For example, candy bars have a minumum quantity of 24 bars.
What chocolate bar sizes are available?
We currently offer both the regular 1.55oz bar and the mini bar.
What are the prices?
Please see product pages for specific item prices.
Do you collect sales tax?
Only orders shipped to California are charged a XX% sales tax.
Do you accept credit cards?
With the help of PayPal, we accept Visa, MasterCard, Discover and American Express. Credit card information is collected over a 128-bit encrypted server, the highest standard in internet security.
Do I need an account to use PayPal?
No, you do NOT need a PayPal.com account to purchase your order. Just enter your credit card information as normal. Don't worry, PayPal uses encryption technology to keep your information safe. After your trasaction, you will have the opportunity to sign up for PayPal if you would like.
If you do have a PayPal account, you can speed up the transaction by entering your member email address and password. If there are sufficient funds in the PayPal account to pay for the item, or if the account is funded with a credit card, then the amount of the purchase will be deducted from her account balance or sending limit.
Can I order wrappers only and wrap the bars by myself?
Yes, you may order wrappers without the chocolate bars. The personalized wrappers are shipped with detailed wrapping instructions. All you need is a glue stick or double sided tape.
Do you have Assorted Miniatures bar wrapper designs available?
Yes, most wrapper designs have the option of selecting either 1.55oz bars or the Miniature bars.
Can you create a custom designed wrapper?
Yes. We can work with you to create a unique personalized wrapper for a small design fee. Please just contact the CuteBabyStore team at 800.XXX.XXXX or email custom@cutebabystore.com.
Do you send a proof of my personalized wrapper?
To speed up the processing time we do not send a proof. Upon request, we can send a proof of you design for $10. Every wrapper is carefully inspected for correctness and quality.
What is your cancellation policy?
If an order is cancelled immediately, there is no cancellation fee.
If an order is cancelled
after work has begun, but before printing, there is a $10 cancellation fee.
If an order is cancelled after printing, only shipping charges can be refunded.
If an order is shipped, there is no cancellation.
What is your refund policy?
Personalized products can't be returned for a refund. If an error is made on our behalf, we will promptly replace your order. If you make an error on your order, we can normally replace your order at a discount. Please contact us as soon as possible, so that we can correct any errors.
In the event that an order comes damaged, keep the original box and packaging, and notify us within 3 business days.
We can't refund orders that melt. Please request overnight shipping if personalized chocolates are shipped during warm weather.
What is your privacy policy?
Your privacy is taken very seriously! We never send unsolicited emails. We never sell your personal information.
All personal information collected during purchase is only used to fill your order.
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